Shipping policy

Shipping Policy

Last Updated: April 13, 2026

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Processing Time

Orders are processed within 6–10 calendar days (including weekends and holidays). Once processing is complete, your order will be handed over to the carrier for delivery.

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Shipping Rates & Delivery Time

Free Shipping：Orders over $89.99 qualify for free shipping.

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Carrier

We primarily use USPS (United States Postal Service) as our shipping carrier. Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package on the USPS website.

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Shipping Origin

All orders are shipped from our warehouse located in the United States.

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Order Tracking

All orders include tracking information. You will receive a tracking number via email once your order has been dispatched.

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Signature Requirement

We do not require a signature for delivery. To ensure safe delivery, we recommend using a secure shipping address.

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Incorrect Address

Please double-check your shipping address before placing your order. AoTDiagX is not responsible for lost or delayed packages due to incorrect or incomplete addresses. If you need to update your address, please contact us as soon as possible at aotdiagx@outlook.com before your order is processed.

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Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at aotdiagx@outlook.com. We will assist you in filing a claim with the carrier.

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Contact Us

For any shipping-related questions, please reach out to us:

📧 Email: aotdiagx@outlook.com